kaftan
Evening Gown
African Poncho
Gown
African Gown
Somali Direc Handmade
George Fabric
Velvet George
silk george
Net George Fabric
Rayon Kurti
Imitation Jewellery
Somali Direc
Somali Printed Direc
Net fabricReturn policy.
We have a customer friendly return policy .You will have to just write us on team@unbead.com within 24 hrs from time of delivery & return steps will given from our customer support executive.
1. Provide us with the tracking details of the product. Without this packages could get lost and replacement might be cancelled.
2. Mention the Company Name unbead.com and Order Number ( starting with M) on the return package.
Last date of return shipping:7 days from date of delivery.We will not be able to accept returns if dispatched after 7 days from date of delivery.
Return Shipping Cost:
The cost of return shipping will not be covered by unbead.com Please note that the below return policy is NOT applicable on orders that are custom made or custom stitched.
Options after Return:
You can choose to do one of the following
1. Request a replacement, either the same item or a different item from the website
2. Request a coupon code of same value for purchase later on the website. Using the coupon code, you can select anything on the website upto the returned value.
3. Request a refund. We will do a direct refund to the card through which payment was completed. In case the payment was done with cash, kindly provide us your bank account details.
Packaging Advice:
It is of utmost importance that the items do not get damaged on their return shipping. For Jewellery, please use cotton, bubble wrap, paper or foam to do some kind of padding around the product. For Apparel, please cover the package in polythene plastic and return it in an envelope to avoid damage due to rain. In case of international parcels, the package should be returned with signature requirement upon delivery. This is done to ensure that we receive the parcel correctly/safely.
Conditions of Return
Clothes and jewellery must not be used (other than for trial), altered, washed, soiled or damaged in any way.Return is acceptable only within 7 days from date of delivery. Original tags and packaging should be intact. For items that come in branded packaging, the box should be undamaged.Returns shipping cost will not be covered by unbead.com ‘Made to order’ Clothes and jewellery are not covered under the return policy.
What we do about mispricings
Despite our best efforts, a small number of the many thousands of items in our catalogue are mispriced. However, we verify prices as part of our dispatch procedures. If an item’s correct price is lower than our stated price, we charge the lower amount and send you the item. If a product’s correct price is higher than our stated price, we will cancel your order and notify you of that cancellation.
Cancellation of Fraudulent/Loss to business Orders
To provide a safe and secure shopping experience, we regularly monitor transactions for fraudulent activity. In the event of detecting any suspicious activity, unbead.com reserves the right to cancel all past, pending and future orders without any liability. unbead.com also reserves the right to refuse or cancel orders in scenarios like inaccuracies in pricing of product on website and stock unavailability. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your card has been charged, the said amount will be reversed to your Card Account. Any promotional voucher used for the cancelled orders may not be refunded.
The customer may be considered fraudulent if any of the following scenarios are met:
Customer doesn’t reply to the payment verification mail sent by unbead
Customer fails to produce adequate documents during the payment details verification
Misuse of another customer’s phone/email
Customer uses invalid email and phone no.
Overuse of a voucher code
Customer returns the wrong product
Customer refuses to pay for an order
Customer is involved in the snatch and run for any order.
Damage
We try our best to delivery 100% good quality products,but unfortunately it may happen sometimes product is delivered damaged.In such case we required a photo to be sent to us within 48hrs from the time of delivery.Without photos sent in given time we will not be able to process replacement.In case of products not avialble return Upon receiving the photo, our team will review the damage. If the damage is approved and a complaint is registered, we request you to kindly send the product back to us. If a replacement is in stock with us, we will reship the same to you. In case it is not available, you can request for a refund or a coupon for future purchases. But the final dession is will be taken by unbead.com about refund.Investigation may take 3-4 days for international deliveries.
Color & Description Disclaimer
The details of the products or product specifications (for instance weight, color, handwork details, size, etc.) quoted with the product displays are only approximate values. While every endeavor has been made to accurately reproduce colors, there may be minor variations in color of the actual product because of the nature of fabric dyes, weather at the time of dying and differences in display output due to lighting and digital photography and color settings and capabilities of monitors. A customer must place an order keeping in mind this minor variation in color as seen on a computer screen against the actual color of the outfit received. unbead.com firmly believes that all the customers who order online are aware that colors seen on a monitor will be slightly different as compared to the actual outfits or accessories ordered. It is practically impossible for unbead.com’s Designers to replicate the same colors on an outfit as seen on your monitor. A variation in the shade selected by you is considered as a normal practice as these garments have a tendency to reflect different shades of a color under different light and weather, type of camera used for photography or type and settings on the computer monitor. We wish to clarify and ascertain that every customer who orders any outfit from unbead.com is aware of this genuine problem.
While ordering on internet, we suggest that customers should be extra careful of following –
1. Red, maroon and orange colors have a higher tendency to reflect a different shade than other colors. For example even if you yourself try to photograph from a digital camera or scan a red garment, in most of the cases it will show either as maroon or orange on the computer monitor and vice versa. Though imaging technology has advanced, still no foolproof solution to this problem is available at the moment.
2. Many a time’s green and blue shades also overlap. Same is the case with off-white, white and cream colors.
3. Sea Green color sometimes looks Aqua blue and the other way around.
4. Some fabrics like raw silk, khadi silk, cotton silk, south cotton, brocade have a textured effect where we can see the weaving & threads are visible in different directions which is an inherent characteristic or feature of that fabric and proof of its authenticity. These are not defects. This raw finish is the beauty of these fabrics.
5. Handcrafted, hand dyed, hand printed, hand painted, hand embroidered, handloom, hand weaved products will always have minor differences when we compare them as they are not made by machines. Each piece will be unique. Handicraft artisans always try their best to make each piece better than the previous one. So, the product will always have minor variation keeping the same theme constant in artistic manner. The raw finish of the handicrafts cannot be compared with machine finished products as this raw finish is the beauty of the handicrafts items.
Beads and Sequences missing or Coming off
We believe that customers who are ordering items with sequins and other beaded embroidery are aware of the fact that these shiny embellishments have a tendency to come off. Even with the best of handling and care this cannot be avoided altogether. Many a times during strict physical checking at the customs during transit, more than usual sequences and beads come off. Many a times it may happen that you open a box and find some pieces falling down on the floor. Or you wear the dress and in few hours you might lose some of them. Do not panic or over-react because if you look with a magnifying glass at any such dresses / saris worn by others, you will most certainly find some pieces missing or almost at a state of falling down. Your are deemed to have accepted the terms and conditions. unbead.com reserve right to time modify the Terms & Conditions of Use of the site without any prior notification to you.
Process for Pilferage Claim
If a customer raises a complaint for partial item/partial order through Customer Care
The customer is supposed to claim for pilferage within 48 hours of delivery failing which the claim will not be entertained
An Email will be sent to team@unbead.com seeking/providing following information:
Short description of the case (A few questions will be asked to help us understand the scenario)
The snapshots of the packet and other box(If any)(Try to cover the sides which look tampered/damaged as per the customer)
The refund for prepaid orders will be done after investigation which usually requires 3-4 business day. The process will include investigation with the concerned departments
The customer may not be liable for a refund if he/she falls in any of the scenarios stated below:
Customer fails to provide adequate information about the case
Customer fails to provide snapshots of the packet and box(if any)
Customer must not dispose the packaging for 3-4 days post delivery and wait for next details to be sent by customer support team.
Refund Policy
unbead reserves the sole right to accept or deny refunds and will act reasonably in the common interest of both parties involved. Purchases are only retractable in exceptional circumstances, such as when the seller materially changes the item’s description after a purchase has been made, a clear typographical error is made, or there if a seller defaults in any way with the product listed or in the delivery of the same. In case of returns without delivery of product refund cannot be processed.
International Orders
Protocol for international order is followed as outlined in the help article read here Read Here
Prohibited Items
You are prohibited from engaging in selling or buying of the items listed in the prohibited items list. Prohibited Items list.
Prohibited Activities
All activities of users while using unbead.com or any service provided by unbead shall be in accordance with legal regulations. Content provided by users on unbead.com shall not infringe legal regulations or these Terms & Conditions. Your information and your activities must not:
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be false, inaccurate or misleading;
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be offensive or menacing, abusive, defamatory;
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be obscene, indecent or contain child pornography;
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infringe any third party’s copyright, patent, trade mark, trade secret or other proprietary rights or rights of publicity or privacy;
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be fraudulent or involve the sale of counterfeit or stolen items;
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be in breach of any applicable laws or regulations (including, but not limited to, laws governing export control, consumer protection, unfair competition, anti- discrimination, false advertising);
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copy, reproduce, modify, create derivative works from, distribute or publicly display any content (except for your information) from unbead.com without the prior expressed written permission of unbead and the appropriate third party, as applicable.
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create liability for us or cause us to lose (in whole or in part) the services of our ISPs or other sellers or customers;
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link directly or indirectly to or include descriptions of goods or services that are prohibited under these Terms & Conditions ;
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Violate this Agreement or any other unbead policy or guidelines, or any applicable law, statute, ordinance or regulation.
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add a unbead employee or a unbead user, even a user who has purchased an item from you, to your mail list (email or physical mail) without their express consent after adequate disclosure;
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contain any computer viruses, macro viruses, trojan horses, worms or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer or to surreptitiously intercept, access without authority or expropriate any system, data or personal information;
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cause the Site to be interrupted, damaged, rendered less efficient or such that the effectiveness or functionality of unbead.com is in any way impaired
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not use any robot, spider, scraper or other automated means to access the Site for any purpose without our express written permission
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be defamatory, trade libelous, unlawfully threatening, unlawfully harassing, impersonate or intimidate any person (including unbead staff or other users), or falsely state or otherwise misrepresent your affiliation with any person, through for example, the use of similar email address, nicknames, or creation of false account(s) or any other method or device
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be obscene or contain pornography
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host images not part of a listing
You must not list any item on unbead.com (or complete any transaction initiated using unbead.com) that, by paying to us the listing fee or the final value fee, could cause us to violate any applicable law or our items policy. To enable unbead to use your information, you grant us a non-exclusive, world-wide, perpetual, irrevocable, royalty-free, sub licensable (through multiple tiers) licence to exercise the copyright, trade mark, publicity, and database rights you have in your Information, in any media now known or not currently known. You also waive all moral rights you have in your information to the fullest extent permitted by law. The license described above shall terminate upon termination or cancellation of this User Agreement by either party.
Cancellation
unbead reserves the right to cancel this User Agreement at any time and for any reason with a notice period of 7 days. Suspended users are not permitted to use unbead.com and to create a new user account. You can cancel the User Agreement at any time in writing to unbead Online Services Pvt. Ltd., 101 to 110 First floor, Building Number 75, Indian Corporation complex, Mankoli Naka, Dapode, (Near Gajanan Petrol Pump) THANE 421302 or to team@unbead.com
Liability & Warranty
IN NO EVENT SHALL unbead, AND (AS APPLICABLE) unbead’S SUBSIDIARIES, OFFICERS, DIRECTORS, EMPLOYEES OR unbead’S SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER, WHETHER DIRECT, INDIRECT, GENERAL, SPECIAL, COMPENSATORY, CONSEQUENTIAL, AND/OR INCIDENTAL, ARISING OUT OF OR RELATING TO THE CONDUCT OF YOU OR ANYONE ELSE IN CONNECTION WITH THE USE OF THE SITE, unbead’S SERVICES, OR THIS AGREEMENT, INCLUDING WITHOUT LIMITATION, LOST PROFITS, BODILY INJURY, EMOTIONAL DISTRESS, OR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES. unbead’S LIABILITY, AND (AS APPLICABLE) THE LIABILITY OF unbead’S SUBSIDIARIES, OFFICERS, DIRECTORS, EMPLOYEES, AND SUPPLIERS, TO YOU OR ANY THIRD PARTIES IN ANY CIRCUMSTANCE IS LIMITED TO THE GREATER OF (A) THE AMOUNT OF FEES YOU PAY TO unbead IN THE 12 MONTHS PRIOR TO THE ACTION GIVING RISE TO LIABILITY, AND (B) INR1000. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
unbead is not liable for contracts formed between users of unbead.com. unbead is not liable for information on unbead.com provided by its users. We claim no intellectual property rights over the material provided by users of unbead.com.
No Guarantee:
unbead does not guarantee continuous, uninterrupted access to the Site, and operation of the Site may be interfered with by numerous factors outside unbead’s control.
Indemnity:
YOU AGREE TO INDEMNIFY AND HOLD unbead AND (AS APPLICABLE) unbead’S PARENT, SUBSIDIARIES, AFFILIATES, OFFICERS, DIRECTORS, AGENTS, AND EMPLOYEES, HARMLESS FROM ANY CLAIM OR DEMAND, INCLUDING REASONABLE ATTORNEYS’ FEES, MADE BY ANY THIRD PARTY DUE TO OR ARISING OUT OF YOUR BREACH OF THIS AGREEMENT OR THE DOCUMENTS IT INCORPORATES BY REFERENCE, OR YOUR VIOLATION OF ANY LAW OR THE RIGHTS OF A THIRD PARTY
Notices
Except as explicitly stated otherwise, any notices to unbead shall be given by certified mail, postage prepaid and return receipt requested to unbead Online Services Pvt. Ltd., 101 to 110 First floor, Building Number 75, Indian Corporation complex, Mankoli Naka, Dapode, (Near Gajanan Petrol Pump) THANE 421302, and any notices to you shall be given to you via the email address you provide to unbead.com during the registration process. In such case, notice shall be deemed given 3 days after the date of mailing. Notice shall be deemed given 24 hours after email is sent, unless the sending party is notified that the email address is invalid. Alternatively, we may give you notice by certified mail, postage prepaid and return receipt requested, to the address provided to unbead.com during the registration process. In such case, notice shall be deemed given 3 days after the date of mailing.
